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Privacy Policy

Plan Zheroes -The Zero Food Waste Heroes is committed to protecting and respecting your privacy. This policy, together with our Terms and Conditions and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), and the General Data Protection Regulation (GDPR) of May 2018, the data controller for data that we collect from you is Plan Zheroes -The Zero Food Waste Heroes, 2 Hunter Road, London SW20 8NZ.

Information we may collect from you

We collect information that you provide by filling in forms on (our website). This includes information provided at the time of registering to use our site, to complete your profile, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site or when you contact us.

Our site will use the postcode that you provide to us at the time of registration to display your location on a map associated with your profile. Your profile will be accessible to other users of our site within the European Union.

If you contact us, we may keep a record of that correspondence or conversation.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site.

We may collect details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data. This may be to enable you to access the resources we offer, or for our own billing purposes, or it may be to predict your preferences and to show you adverts that are most likely to be of interest to you.

IP addresses

We may collect information about your computer (and/or mobile device or tablet) including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers and partners. This is statistical data about our users’ browsing actions and patterns, and it does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and it also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Social Media

If you engage with us on social media (e.g. Twitter, Facebook, Instagram) the data we are given by those services should be in line with the terms of that particular service.

Newsletters and marketing information

From time to time we may communicate with you by email, to send you newsletters or other information about our services. We will never share your personal information with third parties. If you wish to unsubscribe from these communications you can click on the “unsubscribe” button at the bottom of the email at any time.

These communications may contain tracking facilities, including data about the opening and forwarding of emails, and clicking on links within the emails. This tracking is done to refine future email communications and to give you content which is most relevant to you.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of any request you make and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses we make of the information you provide

By providing us with your personal information you consent to our processing your personal information for the purposes of providing the services on our site.

Any personal information that you include in your profile is available to other users of our site. If you send a message through the chat or message board function of our site, any personal information contained within that message will be shared with the recipient of that message. A message sent via the private message function will not be readily available to other users, other than the recipient. Other uses include:

  • For administration and accounting, for marketing and to ensure that the content and services that we offer are tailored to your needs and interests.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you. We may contact you about these by email. If you do not want us to use your data in this way you can opt out of this practice by notifying us via

We do not have access to, or control over, cookies or other features that any third parties may use on their websites, or on the adverts that they place on our site, and the information practices of these third-party websites are not covered by this Privacy Policy. You will need to check the relevant privacy policies of these third parties and ensure you are happy with them.

In addition, our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We do not disclose information about identifiable individuals to advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Disclosure of your information to third parties

This may occur:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  • If Plan Zheroes, or substantially all of its assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation
  • In order to enforce or apply our Terms and Conditions and other agreements
  • To protect the rights, property, or safety of Plan Zheroes, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Your rights and access to information

You have the right to request details of the personal information we hold about you. You may ask us to correct, update or delete it. You may ask us not to use it.

You have the right to ask us not to process your personal data for marketing purposes.

You can request information, or request any changes to your personal details or how they are used, verbally or by writing to us at We will respond to all requests within one calendar month of you making the request.

Retention period

We will retain your data for two years. Please let us know if any of your details change within this period.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to